Versand

Shipping Policy

At UNIVERSAL PROPERTY AGENTS LTD, we are committed to providing a reliable and convenient delivery service for all orders placed through our online store.

Please read the following Shipping Policy carefully before placing your order.

1. Order Processing

Orders are processed after payment has been successfully received and confirmed.

We aim to process and dispatch orders as quickly as possible. Processing times may vary depending on product availability, order volume, weekends, bank holidays, and other circumstances beyond our reasonable control.

If there is an unexpected delay in processing your order, we will make reasonable efforts to notify you.

2. Delivery Times

Estimated delivery times will be provided during the checkout process or in your order confirmation, where applicable.

Please note that delivery times are estimates and are not guaranteed. Once your order has been dispatched, delivery times may be affected by the courier, postal service, weather conditions, public holidays, customs procedures, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.

The shipping cost may vary depending on factors such as the delivery destination, order size, weight, and selected delivery service.

4. Delivery Address

Please ensure that your delivery address and contact details are accurate and complete when placing your order.

We cannot be held responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.

If you realise that you have provided an incorrect delivery address, please contact us as soon as possible at admin@isheille.com. We will do our best to assist, but we cannot guarantee that the address can be changed after an order has been processed or dispatched.

5. Tracking

Where a tracked delivery service is used, tracking information may be provided to you by email or through the relevant delivery service.

Please allow some time for tracking information to become active after your order has been dispatched.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at admin@isheille.com.

We may ask you to provide your order number and other relevant information so that we can investigate the delivery with the courier or postal service.

Please note that delivery investigations may take some time, depending on the delivery provider.

7. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

Where appropriate, we may request photographs or other information regarding the condition of the package and/or products to help us investigate the issue.

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.

8. International Shipping

If international delivery is available for your order, additional delivery charges, customs requirements, import duties, or taxes may apply depending on the destination country.

Any customs duties, import taxes, or similar charges imposed by the destination country are generally the responsibility of the recipient unless otherwise stated at checkout.

Delivery times for international orders may vary due to customs clearance and other factors outside our control.